Salesforce run and change, done by seniors with AI agents
Change requests, fixes, releases and maintenance in one service. Faster turnaround and a lower run cost, without handing your org to a junior helpdesk.
Agentic managed services is Novera's run and maintenance service for Salesforce. Senior consultants work with AI agents to handle change requests, fixes, Salesforce releases and maintenance on your org. The agents take the repetitive work, the seniors review and decide, which makes change faster and the service cheaper to run.
Sound familiar?
- We pay a lot for maintenance and do not see what we get for it.
- Quality depends on which consultant picks up the ticket.
- Everything depends on one internal admin.
- Simple changes take weeks, so people stopped asking.
- Every Salesforce release brings a surprise nobody saw coming.
What we do
We take responsibility for your Salesforce after go live, whoever built it.
- Change requests and fixes. Small and medium changes and bug fixes, handled from one shared backlog by people who know your org.
- Salesforce releases. Salesforce ships three major releases a year. We keep your platform up to date and tell you what changes for you before it lands.
- Maintenance. We keep configuration, automation, integrations and data healthy.
- Advice. A senior consultant who knows your business helps you decide what is worth building next, and what is not.
Where the saving comes from
Traditional managed services scale with people. More tickets means more hours, and many of those hours go into reading old configuration, writing documentation and testing by hand. We changed how that work gets done.
- AI agents take the repetitive work.
- Triage, analysis, build, documentation, tests and deployment preparation go to agents first. They are fast and they do not get bored.
- Seniors review and decide.
- Every change is checked and owned by a senior consultant. Fewer people touch your org, fewer handovers happen, less work gets redone, and delivery stays consistent.
- Your org gets documented as we go.
- You stop paying for the same discovery twice.
In our managed services engagements, clients have seen maintenance costs up to 30% lower, with more consistent delivery.
How it works
Get to know your org
A senior consultant and our AI agents study your org: metadata, automation, integrations and open issues. We document what we find, so knowledge sits with the service and not in one person's head.
Agree the rules
Together we set priorities and decide who approves what on your side.
Run
Requests come in through the channel you already use: Teams, Slack, email or Jira. AI agents triage the request, support the analysis, build the change, document it, test it and prepare the deployment package. A senior consultant reviews every step and decides.
Deploy, with a human in the loop
Agents never touch production. They work only in sandboxes without client data. A person always deploys to production, using the package the agent helped prepare.
What you get
- One senior team that knows your org
- Change requests and fixes handled through the channel you already use
- A platform kept up to date with every Salesforce release
- Documentation of your org that stays current
- Senior advice on what to build next
Engagement model
Scope, fee and service levels are agreed per client and shared in the proposal. Most clients start Run after an implementation, an audit or a takeover from another partner.
Questions we get on calls
Can you take over an org another partner built?
Yes. Most of our run clients come to us with an existing org. We start by studying and documenting it, so we know what we are taking over before we touch it.
Do AI agents make changes in our production org?
No. Agents never touch production. They work only in sandboxes without client data. A person always deploys to production, and the agent only helps prepare the package.
Which AI tools do you use, and what happens to our data?
Our agents run on Claude Code, with Novera's own agents and skills around it. Processing happens under our Claude Team subscription, covered by Anthropic's data processing agreement and commercial terms. Agents work in sandboxes without client data.
How fast do you respond, and what does it cost?
Service levels, scope and fee are agreed per client and shared in the proposal. We usually agree on a fixed monthly fee focused on outcomes rather than hours.
What if we need a bigger project during the contract?
We scope it separately, with the same team that already knows your org.
How much does your Salesforce cost to run?
Tell us your current scope and what you pay for it. We will tell you what we would do differently and whether we can do it for less.